Working in recruitment requires an attentive and problem-solving mindset. Often juggling multiple employers, recruiters may struggle to consistently identify the best applicants for a particular role.
Of course, experience is unparalleled and can help recruiters quickly delegate and assign hopeful individuals to the right employer instinctively.
However, there are times when missed opportunities can and should be avoided. Thankfully, there is a solution.
Using AI in recruitment can pose many advantages, from enhanced productivity to improvements in employer/employee satisfaction. Or, as Forbes puts it, ‘Artificial Intelligence is no longer just a tool in recruitment—it is the architect of a future where hiring could be fully automated’.
Here, we’ll explore some of the main benefits of AI in recruitment, with a focus on call scoring and conversation tagging via our AI-powered call monitoring system, Sense.
How Is AI Used in Recruitment?
Using AI in recruitment is a logical next step for the industry born out of World War II. Similar to how the internet paved the way for e-recruitment to flourish in the early 1990s to the early 2000s, artificial intelligence promises to build even further on how modern recruitment operates.
One of the primary ways AI has impacted the recruitment industry is through the automation of application screening. With the ability to interpret words and phrases, generative pretrained transformers and machine vision algorithms are used to automatically review an applicant before they even speak to a human.
Now, the technology is being applied directly to that next phase: communication.
How Can Sense Be Used in Recruitment?
As an extension of an already highly skilled workforce, AI call monitoring promises substantial benefits to recruitment teams. Here are some of the significant advantages:
Detail Extraction
Recruitment relies heavily on details, and phone calls are the primary way of gathering them.
Whether it’s an initial enquiry call from an applicant or an over-the-phone interview, being able to note down as much relevant information about skills, experience, and weaknesses can be highly valuable when determining their suitability for a role
Using Sense, recruiters can not only make their own notes but also objectively assess a client’s behavioural characteristics, such as confidence and engagement levels. So, if an applicant sounds energised and enthusiastic, Sense will automatically tag this.
Automatic Categorisation
In an agency setting, recruiters will be required to meet specific targets daily, often making hundreds of calls within their designated working hours.
To help speed up this process, conversation tagging can be used to segment each call with relevant, pre-defined tags automatically. This can help break down call types based on industry, skill level, stage (interview/enquiry), and many more aspects, to create a categorised list of the number of calls made.
Consolidating this admin work allows for faster progress to be made, with fewer roadblocks being placed in front of the agent.
Follow-Up Tracking
Staying on top of the hundreds of conversations a recruiter may have in a day can be extremely challenging. This is especially true for recruiters who specialise in numerous industries or operate in multiple locations.
Thankfully, Sense’s call tagging can automatically track and identify key action phrases mentioned throughout a conversation, notifying the recruiter when a task needs to be completed.
Sense will identify any post-call actions for the recruiter, highlighting when an email should be sent, a client should be called back, or even if an interview should be scheduled.
The Benefits of Call Scoring and Conversation Tagging in Recruitment
So, having covered how Sense can be used, what benefits does it pose?
Better Candidate Quality
Sense grants recruiters the ability to work with many more points of reference on a given candidate. With tags, categorisation, and behavioural analysis, they can make better judgements over which candidates should be elected for different roles, reducing time spent pursuing sub-par options.
Improved Productivity
Sense’s conversation tagging capabilities handle a substantial amount of the administrative duties that recruiters are usually required to undertake, such as call logging and action planning. By reducing this burden, they can handle their daily tasks more efficiently.
Enhanced Training Procedures
Sense’s performance module can be used to provide more detailed tracking of recruiter performance. Every agent has their own dashboard, which breaks down data into required intervals, highlighting the number of calls made, the duration of those calls, and their quality.
This enables greater visibility over each recruiter’s workload and efficiency levels, allowing managers to make more informed decisions over staffing and the necessity of training.
Bring Sense To Your Recruitment
Sense is our customer service platform, designed to give your agents an intuitive, AI-powered solution to enhance their daily workflows and performance.
With it, all conversations can be analysed, tagged, and scored for significant productivity enhancements. AI-powered conversation tagging and call monitoring allow agents to spend less time on administrative tasks and more time prioritising the right candidates.
To arrange a demo of Sense in your recruitment agency, contact us today.
