AI Agents are digital members of your team, designed to handle customer interactions with the same accuracy, empathy and professionalism as your best human agents. They can qualify enquiries, make and manage bookings, process payments, handle post-sale tasks and respond to routine service requests.

Each Agent is configured to fit your business. They can operate on a website, in live chat, over the phone or within a "Manage My Booking" area. They can connect directly to your booking platforms, CRM or third-party systems to retrieve and share live information in real time.

Although AI Agents can run entirely on their own, they become even more powerful when combined with other SystemsX products. Sense evaluates their calls and conversations with the same precision as human agents, ensuring quality and compliance. Intelligence adds advanced personalisation, allowing every digital conversation to adapt naturally to each customer.

Always Available | Configurable | Human or Customer-Facing | Real-Time Data Connections | Measurable Performance

Every AI Agent is built to handle real business processes, not just conversations.
They follow your workflows, respect your policies and use your verified data to complete tasks from start to finish. Each one can learn from previous interactions, respond with brand-approved language and route complex enquiries to human colleagues when needed.

AI Agents can manage both sales and service activities, from enquiries and quotations to booking updates, payment collection, and post-travel support. This flexibility lets your business decide how much to automate while keeping human oversight wherever it adds value.

Meet Anna, Amber and Alison...

Serve customers in any time zone and at any hour without adding headcount or increasing workload.

AI Agents are tracked and scored by the Sense platform, just like human agents. Quality, compliance and customer sentiment are measured objectively across every interaction.

When paired with Intelligence, AI Agents use real customer data to personalise every response and recommendation.

Connect easily to booking systems, CRMs and third-party tools so that information flows seamlessly and accurately.

Handles the simpler, time-consuming requests so your human agents can focus on what matters most.