Digital AI Sales Agents That Serve and Support Your Customers

AI Agents from SystemsX work alongside your human teams or directly with customers, managing sales, bookings and service conversations across phone, live chat, web and customer portals. Always available and completely adaptable, they help you deliver faster, more consistent service at any time of day.

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AI Agents Overview

AI Agents are digital members of your team, designed to handle customer interactions with the same accuracy, empathy and professionalism as your best human agents. They can qualify enquiries, make and manage bookings, process payments, handle post-sale tasks and respond to routine service requests.

Each Agent is configured to fit your business. They can operate as an AI chatbot for customer service, over the phone or within a "Manage My Booking" area. They can connect directly to your booking platforms, CRM or third-party systems to retrieve and share live information in real time.

Although AI Agents can run entirely on their own, a customer service AI agent becomes even more powerful when combined with other SystemsX products. Sense evaluates their calls and conversations with the same precision as human agents, ensuring quality and compliance. Intelligence adds advanced personalisation, allowing every digital conversation to adapt naturally to each customer.

Always Available | Configurable | Human or Customer-Facing | Real-Time Data Connections | Measurable Performance

How AI Agents Work

Every AI customer service agent is built to handle real business processes, not just conversations. They follow your workflows, respect your policies and use your verified data to complete tasks from start to finish. Each one can learn from previous interactions, respond with brand-approved language and route complex enquiries to human colleagues when needed.

AI Agents can manage both sales and service activities, from enquiries and quotations to booking updates, payment collection, and post-travel support. This flexibility lets your business decide how much to automate while keeping human oversight wherever it adds value.

Meet Anna, Amber and Alison...

Anna specialises in helping customers buy with confidence.

She connects directly to your reservation platform, accessing live availability, pricing and product details to guide customers to the right choice.

Anna can refine requirements, capture key details and deliver results instantly, helping you convert more enquiries into bookings.

Key Benefits

Always Available

Serve customers in any time zone and at any hour without adding headcount or increasing workload.

Consistent and Measurable

AI Agents are tracked and scored by the Sense platform, just like human agents. Quality, compliance and customer sentiment are measured objectively across every interaction.

Personal and Relevant

When paired with Intelligence, AI Agents use real customer data to personalise every response and recommendation.

Integrated and Efficient

Connect easily to booking systems, CRMs and third-party tools so that information flows seamlessly and accurately.

Empowers Human Teams

Handles the simpler, time-consuming requests so your human agents can focus on what matters most.

Frequently Asked Questions

: AI Agents go beyond scripted responses.
They understand intent, access live business data and complete tasks such as bookings, updates and payments, not just conversations.
: Yes. You decide which tasks to automate and which to keep human-led, creating the right balance of efficiency and personal service.
: Yes. Many businesses start by using AI Agents to support internal teams, automating repetitive admin and back-office tasks before deploying them to customers.
: Sense tracks and scores AI Agent calls in exactly the same way as human interactions, ensuring every conversation meets your standards.
: Yes. They can connect to booking platforms, CRMs and third-party data sources to deliver accurate, real-time results.
: No. AI Agents can operate independently. However, when combined with Knowledge, Sense and Intelligence, they become even more capable, consistent and personal.

See AI Agents in Action

Discover how SystemsX AI Agents can sell, serve and support your customers with accuracy and confidence. 

Book a live demo of our AI sales agents with our specialists to see how digital and human agents can work together to create better experiences.

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