Your Business Knowledge Base for Accurate, Consistent Answers

Knowledge is a business knowledge base that gives every agent access to the right information, instantly.
It connects people, data and systems so your teams, human or digital, can respond quickly, accurately and with confidence.

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Knowledge Overview: Business Data Platform

Knowledge is the private, intelligent business database built for modern operations. It centralises everything your business knows, such as products, policies, processes and best practice, so that answers are consistent, compliant and always up to date.

Unlike generic knowledge tools, Knowledge does not rely only on manual uploads. It can integrate with your booking platforms, CRMs and business systems to draw live information directly from the source. That means your agents and AI have access to verified, real-world data, not static documents, ensuring every interaction reflects the latest details, prices and policies.

Private AI Knowledge Base | On-Brand Responses | Live System Integration | Compliance-Ready | Easy Contribution & Control

How Knowledge Works

Knowledge is designed to make information easy to find, understand and trust.  It ensures every answer given across your business is accurate, consistent and aligned with your brand voice.

The business data platform combines intelligent search, structured guidance and automated recommendations to help both new and experienced users deliver the right response every time.

By centralising and verifying company knowledge, it eliminates guesswork, reduces training time and keeps every interaction on-brand and compliant. 

Whether accessed by human agents or AI systems, Knowledge delivers clear, reliable information that supports confident conversations and better customer outcomes.

Guides agents through smarter questioning, helping them capture the key information needed to understand a customer’s request.
This reduces errors and ensures each interaction starts with clarity.

Frequently Asked Questions

: Knowledge connects verified company content with live business systems such as booking platforms and CRMs.
It ensures answers are both accurate and context-aware, giving agents and customers confidence in every interaction.
: Yes. The Contribution Layer allows you to assign specific roles and permissions, ensuring only authorised users can create or update knowledge entries.
: Absolutely. You can separate content by brand, market or department, while maintaining shared visibility where it is useful.
: Knowledge gives new team members instant access to the same trusted information as your most experienced staff.
It shortens training time and ensures consistent, confident service from day one.
: Yes. It can power AI Agents directly or through a moderated layer, ensuring all automated responses remain accurate, compliant and on-brand.

See Knowledge in Action

Discover how Knowledge connects your data, teams and systems to deliver consistent, compliant and confident responses every time. 

Book a live demo of our business data platform with our specialists to explore how Knowledge can support your operations.

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