What makes Sense different from other call analysis tools?

Sense evaluates 100% of calls with configurable AI models tailored to your organisation. It replaces manual reviews with instant scoring, sentiment analysis, auto-tagging and dynamic coaching tools.

What makes Sense different from other call analysis tools?

Sense evaluates 100% of calls with configurable AI models tailored to your organisation. It replaces manual reviews with instant scoring, sentiment analysis, auto-tagging and dynamic coaching tools.

What makes Sense different from other call analysis tools?

Sense evaluates 100% of calls with configurable AI models tailored to your organisation. It replaces manual reviews with instant scoring, sentiment analysis, auto-tagging and dynamic coaching tools.

What makes Sense different from other call analysis tools?

Sense evaluates 100% of calls with configurable AI models tailored to your organisation. It replaces manual reviews with instant scoring, sentiment analysis, auto-tagging and dynamic coaching tools.

Sense

AI-powered interaction insight and performance monitoring

Sense analyses every customer call, message and email to measure quality, compliance, sentiment and empathy in real time.  It helps teams improve faster, make confident decisions and deliver better customer experiences.

Automated QA | Sentiment & Empathy Analysis | Auto-Tagging | Real-time Coaching

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Sense Overview

Sense is an AI-driven quality assurance and performance platform built for contact centres, sales teams and service operations.  It evaluates every conversation, identifies opportunities for improvement and provides the insight managers need to make informed, confident decisions.

By analysing 100% of interactions instead of a small sample, Sense replaces manual QA with automated, consistent scoring and feedback.  It helps businesses enhance compliance, evaluate sentiment and empathy, support coaching and strengthen customer relationships — all while saving time and improving accuracy.

Full-call analysis | Real-time scoring | Sentiment & empathy measurement | Actionable reporting

Sense Features

Sense combines powerful AI analysis with practical tools that make quality assurance faster, fairer and more effective.  Explore how each feature helps your teams work smarter and deliver exceptional customer experiences.

Full-call analysis | Real-time scoring | Sentiment & empathy measurement | Actionable reporting

Sense Assist gives every agent their own AI-powered assistant. It automatically creates call summaries, identifies follow-up tasks and generates professional, editable emails written in the agent’s personal tone of voice.
 Agents can review their performance instantly after each call, helping them understand what went well and where to improve. 
By automating post-call admin, Sense Assist saves time, improves accuracy and ensures a consistently high-quality customer experience.

Sense Assist gives every agent their own AI-powered assistant. It automatically creates call summaries, identifies follow-up tasks and generates professional, editable emails written in the agent’s personal tone of voice.
 Agents can review their performance instantly after each call, helping them understand what went well and where to improve. 
By automating post-call admin, Sense Assist saves time, improves accuracy and ensures a consistently high-quality customer experience.

Test

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Sense Assist gives every agent their own AI-powered assistant. It automatically creates call summaries, identifies follow-up tasks and generates professional, editable emails written in the agent’s personal tone of voice.
 Agents can review their performance instantly after each call, helping them understand what went well and where to improve. 
By automating post-call admin, Sense Assist saves time, improves accuracy and ensures a consistently high-quality customer experience.

Real-Time Agent Assistance

Real-time AI support that helps every agent perform better

Sense Assist brings guidance and feedback directly to your agents. From post-call summaries and follow-up tasks to sentiment insight and empathy scoring, Sense helps teams act on every interaction. It enhances consistency, builds confidence and ensures every customer receives a better experience.

Frequently asked questions

: Sense evaluates 100% of calls with configurable AI models tailored to your organisation. It replaces manual reviews with instant scoring, sentiment analysis, auto-tagging and dynamic coaching tools.
: Sense evaluates 100% of calls with configurable AI models tailored to your organisation. It replaces manual reviews with instant scoring, sentiment analysis, auto-tagging and dynamic coaching tools.
: Sense evaluates 100% of calls with configurable AI models tailored to your organisation. It replaces manual reviews with instant scoring, sentiment analysis, auto-tagging and dynamic coaching tools.
: Sense evaluates 100% of calls with configurable AI models tailored to your organisation. It replaces manual reviews with instant scoring, sentiment analysis, auto-tagging and dynamic coaching tools.

See Sense in action

Discover how Sense automates quality assurance, improves performance and helps your teams deliver consistent, compliant and high-quality customer interactions. 

Book a live demo with our specialists to explore how Sense can fit your business.

Book a demo