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SystemsX Blog

AI in Business News, Insights, and Tips!

Tools like Sense can evaluate 100% of customer interactions within moments, delivering consistent, unbiased scoring.

AI How AI Helps QA Teams Focus on Coaching Instead of Manual Reviews

Gareth Arnold

Gareth Arnold - Sep 22, 2025

AI-powered call scoring provides tailored feedback, and with Sense’s real-time monitoring capabilities, QA teams can coach agents the same day, helping boost CSAT scores quickly and effectively.

AI What Is Automated Call Scoring & How to Improve Quality Scores

Gareth Arnold

Gareth Arnold - Sep 22, 2025

It’s the process of compiling and interpreting data from calls to uncover insights, which is extremely valuable for call centres.

AI Understanding the Difference Between Tags, Categories & Metrics in Call Analytics

Gareth Arnold

Gareth Arnold - Sep 22, 2025

By analysing historical data, ML models can identify patterns that suggest high-risk behaviour or potential regulatory issues.

AI The Benefits of AI In Financial Compliance: How Technology Is Transforming Regulation

Gareth Arnold

Gareth Arnold - Sep 1, 2025

When you use Sense, it not only helps with call summaries; it also acts as an assistant, provides metrics and in-depth reporting, and offers call reviews.

AI Why Real-Time Call Summaries Are Game-Changers for CRM Productivity

Gareth Arnold

Gareth Arnold - Aug 11, 2025

Sense’s capabilities are endless, empowering agents with advanced tools for metrics, reporting, reviews, and automated workflows.

AI Streamlining Post-Call Workflows with AI-Generated Follow-Up Emails

Gareth Arnold

Gareth Arnold - Aug 11, 2025

Can AI replace call centre agents? The answer is absolutely not; AI functions best as an assistant, not a replacement.

AI Can AI Replace Call Centre Agents? Here's the Real Answer

Gareth Arnold

Gareth Arnold - Aug 6, 2025

AI call scoring saves sales managers' time, allowing them to track progress over time and dive into individual calls when needed.

AI How AI & Post-Call Summaries Boost CRM Productivity

Gareth Arnold

Gareth Arnold - Jan 31, 2025

By analysing historical data, ML models can identify patterns that suggest high-risk behaviour or potential regulatory issues.

Business SystemsX Welcomes Danny Waine to Lead Travel Industry Sales Strategy

Gareth Arnold

Gareth Arnold - Jan 15, 2025

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